General Terms & Conditions for Outdoor Norway AS.
1. Contract conclusion
With the verbal or written registration (i.e. the booking from the customers) in which Outdoor Norway AS or one of their businesses can execute, a binding contract exists between the customer and the organiser. Through the booking, the customer acknowledges the general business conditions as part of the contract between himself and the organiser Outdoor Norway AS.
2. Object of the agreement
The organizer assumes responsibility for providing the requested service as described in the advertisements and/or in the confirmation order. Service extensions can be considered upon consultation with the organizer. Any extra costs will be borne by the customer.
Outdoor Norway AS reserves the right to make changes or cancel arrangements due to weather conditions.
Tours may be cancelled or moved if we do not have the required number of participants prior to departure.
The effective prices for the offered activities can be drawn from the current advertisements from the organizer. The prices in the brochure are quoted per person in Norwegian kroner and include the statutory value tax. Prices are subject to change.
4. Terms of payment
The booked activities are to be paid before the commencement of the trip as follows:
We accept the following credit cards; Visa, Mastercard and Amex and Norwegian Krone.
Payment can be made through bank transfers with advanced agreement and the booking will be only confirmed after 100% deposit been credited into the provider account. E-mail us for inquiring.
We may send an Invoice with advance agreement, and payment will be due within 10 days. E-mail us for inquiring of Invoice.
In the event of untimely payment, the organiser reserves the right to refuse the activity or withdraw from the contract. The resulting cancellation costs will be charged to the customer in accordance to number 5. This is based on the number of registered participants at the time of withdrawal from the contract or refusal of services.
5. Cancellation or Contract Modification by the Customer
Cancellations of contracts must be in writing. Cancellations are only valid after consulting with the organiser and obtaining their agreement. One of the received documents (confirmation, tickets, coupons, etc) must be attached and returned at this time via email.
In the event of a complete cancellation, the following percent of the arrangement costs will be charged to the contracting party:
For half-day tours, full-day tours and rentals
Read more about our measures for COVID-19 here.
Bellow is our standard cancellation policy:
21 days before the activity: Full Refund!
10-20 days before the activity: 50% will be charged
25 hours up to 9 days before the activity: 30% will be charged
24 hours or less before the activity: 100% will be charged
In the event of a partial cancellation of a group reservation (reduction of the number of participants) the following percent of the arrangement costs will be charged per person to the contracting party:
2-9 days before the activity: 20%
1 day or less before the activity: 100%
In the case of the third party suppliers, the cancellation conditions of the respective supplier apply. These potential costs can be additionally added to the bill.
The customer is not entitled to a refund in the event of a later start or an early departure from the activity. Extra costs incurred due to a later start, an early departure, or the postponement of an activity, are to be paid by the customer.
For MULTIDAY TOURS products as: Ski Road Trips and Surf Road Trips.
For individuals or groups
90 days before the tour: Full Refund!
70-89 days before the tour: 30% charged
50-69 days before the tour: 50% charged
40-59 days before the tour: 70% charged
20-39 days before the tour: 80% charged
11-19 days before the tour: 90% charged
0 – 10 days before the tour or non-appearance: 100%
6. Cancellation or Change of Contract by the Organiser
A minimum number of participants are required for certain programs. The organiser reserves the right to withdraw from the contract also on short notice. If the fulfilment of a contract is not possible at another time or if the customer cannot take part in the alternative services offered, any paid fees will be refunded minus charges for services rendered. Further damage claims are not possible. The organiser reserves the right to cancel the program on short notice if participants cause the fulfilment of a contract to be endangered or made impossible by their behaviour, their omissions or other actions. In this case the regulation of the cancellation costs applies in accordance with number 5. If a program or parts of a program cannot be carried out due to Acts of God, safety concerns by the organiser, official regulations, strikes or uncertain weather and nature conditions, the organiser reserves the right to cancel or cut short the activities on short notice. Paid fees will be returned minus charges for services rendered, any expenditures and the handling fee. Please note that a danger-free completion of the activity is in everyone’s interest. All decisions made by the activity leaders are final. The organiser expressly reserves the right to modify the program. The organiser will strive for an equivalent service replacement.
7. Conditions of Participation, Obligations of the Participant
Good health is necessary in order to take part in all activities. The participants are obligated to inform the organiser of any possible health problems. Under no circumstances may participants take part in the activities while under the influence of alcohol, drugs, psychiatric drugs or any similar substances. The participants are obliged to fulfil the conditions of participation and agree to strictly follow the instructions of the organiser, the guides, activity leader, and assistants. If the Conditions of Participation are not fulfilled or if instructions are disregarded, the organiser reserves the right to prohibit participation.
The participants are not insured by the organiser. Everyone who is visiting or live in Norway has the right of free health care.
Should the activity lead to appeals or damages, these are to be communicated immediately, in writing, to the activity leader (i.e. activity provider), and these are to be confirmed in writing by the responsible leader. The activity leader, however, shall not have the right to acknowledge claims, for which reason a confirmation shall not have the effect of an acknowledgement of wrongdoing. The activity leader (i.e. activity provider) will make every effort, within the confines of the program and the possibilities available, to remedy the situation. Should the situation be insufficiently remedied or not be remedied, or the participant wishes to make damage claims, these must be received by the organiser within four weeks of the contractual end of the activity at the booking agency. The participant’s appeal is to be accompanied by the confirmation of the activity provider/activity leader as well as any other relevant evidence. In the case of delayed complaints or complaints with omissions during the activity or delayed submissions of the claims at the booking agency ,all appeals will be deemed invalid.
10. General liability
Damage claims against the organiser or the assistants are excluded, as far as the damage was not caused by negligence or intentionally. The organiser is authorised to have assistants or call on third parties to provide valued services. Should the organiser lawfully transfer the execution of the activity to a third party, the organiser shall not be held responsible for the third party’s actions or neglect during execution of the activity. The organiser will especially not be held responsible for damages which are caused by the actions or neglect of the activity leader should this conduct not fall under his/her contracted responsibility; as cause of actions of third parties, other participants, the participant (especially under point 1), acts of God, natural occurrences, official regulations etc or damages caused by delayed return to the starting point of the activity. Should the participant not follow the instructions of the organiser, activity leader, etc, all liability of the organiser is dropped.
11. Applicable Law and Area of Jurisdiction
Norwegian law, excluding international agreement, is exclusively applicable for the contractual relationship. The parties agree that the exclusive legal domicile is Voss. The organiser is however authorised to lodge a claim in the legal domicile of the customer.
Should one or more clauses of these general business conditions be ineffectual and/or incomplete, then the clause that comes closest to the legal rule will replace the ineffectual and/or incomplete clause. The ineffectualness and/or incompleteness of one clause leaves the effectiveness of the other clauses unaffected.
12. Debit & Credit Card payments
Card payments are very safe and collected by FAREHARBOR acting as an authorised booking platform of Outdoor Norway AS. Subsequently, FAREHARBOR will appear as OUTDOOR NORWAY on your credit card statement.
The domain where you enter and process your payment is our booking platform which is operated by FAREHARBOR which is an all PCI-compliant and powered by a trusted processor.